Returns Policy
At yangbase.com, customer satisfaction is important to us. However, due to the nature of our digital products (in-game currency and services), all sales are considered final and non-refundable — except in the case where we are unable to deliver your purchase.
Refund Eligibility
You are eligible for a refund only if:
- We fail to deliver the product or service you paid for within a reasonable timeframe (typically within 24 hours, unless otherwise stated).
- You have not received the digital item (e.g., Metin2 Won) and have not used the purchased service.
Refunds will not be granted in the following cases:
- You changed your mind after purchase
- You provided incorrect or incomplete delivery information (e.g., wrong character name or server)
- You were banned or penalized in-game after delivery
- Your request is based on server-side issues or gameplay dissatisfaction
- You claim unauthorized use without proof (chargeback fraud will be contested)
How to Request a Refund
To request a refund due to non-delivery, please contact us at:
support@yangbase.com
Include the following details:
- Order number or payment ID
- Date of purchase
- Reason for refund request
We aim to resolve refund requests within 3 business days.
Chargebacks & Fraud
If you open a chargeback without contacting us first, we reserve the right to:
- Submit evidence to dispute the chargeback
- Permanently suspend your access to our services
- Report fraudulent activity to relevant authorities or platforms
Contact Us
If you have questions about this Refund Policy, please contact: